Shipments and returns

Shipping Policy

We provide shipping services via 

  • FedEx - Ground
  • FedEx - 2 Day
  • FedEx - Standard Overnight
  • XPO Logistics - Freight
  • R & L Carriers - Freight

Shipping: When using our Shipping Services shipping charges we typically use The Carriers Listed above, however these carriers have size and weight limits that could necessitate using another method on some merchandise. Your order may be shipped by another method including common carrier (*see note below) if Millwork Traders determines the order size or other circumstances dictate another method would be necessary, more timely, or cost effective. The above applies to orders shipped within the continental United States. If you would like your order to be shipped by another method, such as overnight, or 2 day , please notify us and we will try to accommodate your wish, however additional charges will apply. We cannot ship to PO boxes, you will need a street address for delivery.

We do not control shipping carriers', nor their schedules and therefore are unable to guarantee delivery dates. Shipping to a business address may result in quicker delivery than to a residence. We recommend using a commercial address for your shipping address if you have one available*NOTE: Common Carrier (trucking company) only: This method is used only when FedEx, etc. is not feasible. When truck shipments are received it must be checked to make sure there is no damage before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier. Common carrier (trucking company) deliveries do not include any special delivery considerations. The contracted trucking company should call you when your merchandise gets to their terminal to make delivery arrangements with you. Trucking company deliveries are curbside and to the tailgate of the truck; you will need someone present to get the merchandise off the truck and to sign for the delivery (applies to truck deliveries only not UPS). If you require a truck fitted with a lift gate for unloading, or have any special delivery requests you will need to make arrangements with and pay the trucking company for these additional services as they are not included in our standard shipping. If you miss a scheduled delivery or have an unusual delivery, the carrier may charge you additional fees. The carrier is not responsible for bringing merchandise into your home, installing, un-crating or removing packing material. Also if the carrier has to store your merchandise because you cannot be contacted for delivery arrangements or are not ready to accept your delivery they may charge you a daily storage fee until your merchandise can be delivered. Please understand we only use common carriers when we cannot use one of the package carriers such as FedEx.

FOB factory: Ownership of merchandise ordered from Millwork Traders will transfer to you the buyer when it is accepted by the shipping carrier for delivery to you, the buyer. It is assumed that the order is complete and in good condition when the contracted carrier accepts the shipment for delivery. The contracted carrier is responsible for all shipments from the time the merchandise is accepted by them until they make the delivery to you. When shipment is received it must be checked to make sure there is no damage before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier.

IMPORTANT: Shortages and Shipping Damage: Please check all shipments carefully for damage and number of packages at the time of delivery. Discovery of shortages or damage at the time of receipt is the customer’s responsibility. When you sign for a delivery you are stating the merchandise was received in good condition and without damage to the merchandise or packages. If you sign for damaged or missing merchandise without noting this fact on the delivery receipt the carrier may deny any claim which arises later and we cannot be responsible. All shortages or concealed damage must be reported to Millwork Traders within 72 hours after which we assume your order is complete and without damage. If a package is damaged, you should have the delivery driver note this on the delivery receipt or refuse it. If you decide to accept a damaged package be sure it is noted before signing, then notify Millwork Traders; keep the packing in which the order was shipped. If there is a shortage, or minor shipping damage is visible, or concealed damage is suspected and you keep the package you must have the delivery driver sign your copy of the freight bill noting the damage or shortage. You may be responsible for filing all claims for accepted merchandise. Whenever there is damage suspected call Millwork Traders customer service for assistance at: (404)494-0870

Shipping is only available in the continental United States

Product availability: The availability time frame listed on this web site is the usual availability including order processing time and/or manufacturing business days but is not a guaranteed time frame and does not include actual shipping carrier time which can add 2-5 business days depending on where your order is being shipped from and how far you are from the factory. We strive to adhere to these schedules as close as possible but workload and other unforeseen issues can arise from time to time. Please do not schedule installers or painters until your shutters arrive as we cannot be responsible for charges or any other costs you may incur due to your order not arriving when you expected.

Return Policy

Some standard stocked shutter products and other stocked products we sell may be returned for exchange or refund and will incur a restocking fee; please check with Millwork Traders to see if your item qualifies for return and to determine the re-stock fee. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Millwork Traders if return is for refund or exchange. No credit will be given by Millwork Traders on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. A written return authorization number (RMA) must be obtained from Millwork Traders within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Millwork Traders without a RMA number will not be refunded and may be returned to you freight collect.

IMPORTANT: CUSTOM PRODUCTS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were or are being made for you and are not a stocked item by Millwork Traders. Please measure and order carefully when ordering custom products. No exceptions will be considered on any custom or non-stocked items.

Freight Damage, Defective and Shortages

Defective or freight damaged merchandise will be repaired or replaced at Millwork Traders discretion and will be replaced or repaired at no charge to you. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage.

No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Items returned to Millwork Traders without a RMA number will not be refunded and may be returned to you freight collect without any credit given. Freight damaged, defective or missing products will be replaced only and are not eligible for refund. If you have changed your mind or no longer want the product you will be subject to the standard return policy stated above.

Product added to wishlist
Product added to compare.